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Alixa Portillo Duarte is a seasoned professional with a diverse background in customer service, operations management, and engineering. Currently serving as a Customer Service Specialist at Santa Margherita USA since April 2019, Alixa has previously held roles such as South America Sales Associate at World Packaging Company and Operations Manager at Bits and Brands, where strong customer service and operational efficiency were prioritized. Alixa's experience includes data management, cost analysis, and project management in various industries, from health to construction, with significant expertise in overseeing production and implementing safety programs. Alixa holds a Bachelor of Science in Mechanical Engineering from Rafael Maria Baralt National Experimental University, complemented by English proficiency credentials from the College of Charleston and Miami Dade College.