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Alicia Zhao is a seasoned professional in healthcare compliance, currently serving as the Medicare Compliance Program Manager and Compliance Audit Program Manager at Santa Clara Family Health Plan since May 2021. Prior experience includes roles as Compliance Manager and Compliance Specialist at CCHP, where Alicia led regulatory filings and assisted with various audits. As a Certified Enrollment Counselor, Alicia facilitated health coverage enrollment for consumers, providing essential education about plan benefits. Additional experience includes an internship with Dr. Shawn Hamilton MD, Inc., where responsibilities included clinical support, and various sales and human resources roles earlier in Alicia's career. Alicia holds a Bachelor of Arts in Public Health Policy from UC Irvine.