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Antti Helminen is an experienced IT professional specializing in service management and delivery, currently serving as the Service Level Manager in the Service Management Office at Sanoma since July 2019. With a robust background in IT service management processes and tooling, Antti has ensured optimal support for business applications and IT operations. Previously, Antti held various roles at Pöyry, including Global Service Delivery and Development Manager, overseeing service desk operations and collaboration infrastructure, and at HCL Technologies as Team Manager for collaboration and infrastructure applications. Antti's tenure at Nokia spanned over a decade, where roles included Service Manager and IT Manager, contributing significantly to internal collaboration initiatives and infrastructure projects. Antti's academic foundation includes a Bachelor of Business Administration in Information Technology from the Polytechnic of Turku and a Diploma in Business and Administration from a Commercial College.