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Ricardo Rhode is an accomplished Information Technology professional with extensive experience in various managerial roles. Currently serving as an Information Technology Service Delivery Manager and IT Operations Manager at Sanlam Investments since March 2019, Ricardo has previously held positions such as Group IT Manager and Deputy Manager I.T at WNS. With a strong background in IT incident, problem, and change management, as well as people, process, and technology management, Ricardo successfully managed IT service desks, ensuring optimal support and service delivery across multiple organizations. Ricardo's educational qualifications include ITIL V4 Foundation in IT Service Management, Business Management from Milpark, and various certifications in Information Technology, showcasing a solid foundation in both technical and managerial skills.