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Tony Wilson is an experienced customer service professional currently serving as the Customer Service Team Manager at Sanctuary since June 2021, where responsibilities include managing a team, ensuring compliance with service level targets, and conducting performance reviews. Prior to this role, Tony held various positions at npower Business from July 2011 to June 2021, ranging from Specialist Advisor focusing on complex complaints to administrative roles in collections management. Earlier career experiences include roles in customer care and sales at Comet, with a strong foundation in customer service and complaint resolution. Academic achievements include diplomas in management and team leading, as well as a background in ICT and programming.