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André Campos is a Customer Experience Analyst at Sanar since March 2020, focusing on onboarding and offboarding journeys, active communication with students, and developing actions for student success on the platform. Responsibilities also include creating dashboards, collecting feedback, analyzing key performance indicators, and conducting NPS surveys to provide insights across the company. Prior to this role, André served as Director at Agência WF from October 2018 to March 2020, where responsibilities included active sales, product planning, team management, and key client relationships. André also held the position of Head of Customer Service at Conexa.app from November 2016 to February 2020, overseeing upsell actions, customer success management, CRM improvements, and operational metrics. Earlier experience includes a role as Front-end Developer and Designer at Agência WF from November 2012 to November 2016, specializing in HTML, CSS, and framework utilization. André holds a degree from Universidade Estadual de Feira de Santana, completed from 2013 to 2015, alongside studies at Faculdade Anísio Teixeira from 2010 to 2011.