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Cassie Humann currently serves as the Director of Customer Service at Sana Health, where responsibilities include drafting and implementing policies for quality service and managing customer service agents. With prior experience as a Support Specialist at Sana Health, Cassie conducted research and managed the Patient Advisory Board. Cassie has also held leadership roles at SonderMind as Associate Manager of Customer Operations, where team coaching and expansion efforts were key focuses, and as Wellness Coordinator. Early career roles include Bridal Stylist at David's Bridal and Personal Stylist at fab'rik, enhancing customer experiences through personalized service and trend research. Administrative experience at RE/MAX Professionals involved managing communications in a busy environment. Educational credentials include a Bachelor's degree in Business Management from Azusa Pacific University and a UX/UI certification from University of Denver Boot Camps.