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Emilie Dubau is an accomplished professional in Customer Success, currently serving as VP of Customer Success at Sana Commerce since March 2017, where leadership of a global team exceeding 30 employees has led to notable achievements such as over 50% year-over-year growth in MRR upsell and the establishment of Customer Centricity as a key company priority. Prior roles at Sana Commerce include Global Director of Customer Success and Manager of Customer Success & Service, where strategy development and team management were pivotal to driving customer engagement and business impact. Emilie's earlier experience includes positions at DoubleDutch and BETC Digital, where project management and customer satisfaction initiatives were successfully implemented. Emilie holds multiple degrees from prestigious institutions, including a Master's degree from HEC Paris and a Master of Science from ENSEEIHT.