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Heather V. is a seasoned professional in the fields of mental health and customer experience, currently serving as a Care Navigator at Sana since 2024. Previous roles include Customer Experience and Client Matching Specialist at Alma (2022-2024), and Client Care Coordinator at Cerebral (2021-2022). Heather has extensive experience in customer service as a Customer Service Specialist at Barefoot Bridal (2020-2021) and as a Clinical Massage Therapist at OXYGEN MASSAGE THERAPY LLC (2014-2019). Additionally, Heather worked as a Mental Health Clinician for Lincoln Families (2015-2018), employing trauma-informed and attachment-based therapy, and gained foundational experience as a Marriage and Family Therapy Trainee at John F. Kennedy University Counseling Center (2014-2015) and as a Rape Crisis Counselor at Bay Area Women Against Rape (2011-2012). Educational qualifications include a Master of Arts in Counseling Psychology from John F. Kennedy University and a Bachelor of Arts in Communication and Women’s Studies from the University of Central Florida.