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Nicole Bettcker is a seasoned professional with extensive experience in business process analysis and quality management. Currently serving as a Business Process Analyst at San Antonio Water System since June 2022, Nicole has a rich history at HERE Technologies, where key contributions included delivering €1.5M in savings through process improvements and facilitating significant reductions in customer complaints. Previous roles at Nokia involved effective project management and operational improvements, including managing product redesigns and standardizing planning processes. Nicole also served as a Senior Geographic Analyst at NAVTEQ, ensuring quality in field data collection and collaborating with transportation departments. Nicole holds a Bachelor of Science in Environmental Geoscience from Tulane University.