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Alex Tosen has over 17 years of experience in the HVAC and refrigeration industry, with a focus on service, sales, and technical support. Currently serving as an After Sales Support professional at Samsung HVAC since May 2021, Tosen previously held roles such as Service and Sales Engineer at Controlstore and Refrigeration and A/C Technician at Advanced Air Conditioning Pty Ltd. Significant earlier experience includes positions as a Field Service Technician at Innotech Controls, Service Manager for the Prisons Contract at Spotless Group, and Senior Service Technician at McAlpine Hussmann Ltd. Tosen's foundation in technical sales and customer support was established through roles at Realcold NZ Ltd and Mitsubishi Electric, where responsibilities included training and technical management. Tosen's educational background includes a Refrigeration and Air Conditioning apprenticeship from the Outsource Institute of Technology, complemented by training through the Technical Service Centre - Defense Force.