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Babiel Tadesse has a strong background in customer support and technical leadership, currently serving as a Technical Support Team Lead at Samsara since July 2018, after working as a Customer Support Engineer. Prior experience includes a role as a Customer Support Engineer at Interxion from January 2015 to July 2018, where responsibilities involved addressing customer inquiries in Dutch and English and ensuring effective resolution of queries. Earlier in the career, Babiel worked as a Customer Service Agent at Lycatel from September 2013 to December 2014, providing support to the sales team and managing customer communications.