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Oleg Verjbitskiy is a seasoned professional in the IT support and service management domain, currently serving as the Head of Support at Самокат since March 2022. Prior experience includes leading the IT Support Department at Buyk and acting as Deputy Head of the Service Department at iCore, where responsibilities encompassed customer consultations, KPI development, service area growth strategies, and project management. Oleg has successfully managed multiple projects across top Russian companies in transport, banking, energy, and fuel sectors, facilitating a significant increase in team size and implementing enhanced service management tools like Jira Service Desk. Educationally, Oleg holds a degree from the National Research Nuclear University MEPhI, specializing in particle acceleration and technology.