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Chris Miller is a seasoned professional with extensive experience in business analysis and process management across various financial institutions. Currently serving as a Senior Business Analyst at Sammons Financial Group Member Companies, Chris leads project teams focused on enhancing customer experiences through IT initiatives, while mentoring team members for collaborative growth. Previously, at Capital One, Chris managed a team overseeing process implementation and improvement within the US Card Collections Department, and at HSBC, successfully implemented global banking software upgrades and received recognition for excellence. Chris's career began in the US Army, followed by foundational roles in information technology, culminating in a strong educational background with an Associate of Science in Information Technology.