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Mike Lillard is a seasoned professional with extensive experience in customer success and project management. Currently serving as Senior Director of Global Customer Success at SambaNova Systems since 2022, previous roles include Director at the same company and Partner, Customer Success at FICO®, where a robust track record includes managing a portfolio of Fortune 400 financial institutions, consistently exceeding revenue quotas, and leading various account management initiatives. Earlier career highlights at FICO® feature managing multi-million-dollar projects and global teams, while experience at General Dynamics Information Technology involved project management for IT service contracts for the DoD. Mike Lillard began a career in project coordination at Engineering Services Network, focusing on supporting small business growth through strategic initiatives. Educationally, Mike holds a Bachelor of Science in Business Management from the University of Phoenix.