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Zach Brackus is a Customer Success Manager currently with Samaritan, where responsibilities include enhancing client relationships and supporting ongoing usage of the volunteer management software. Prior to this role, Zach worked at Thatcher Company as a Market Analyst/Sales Support & Project Manager, focusing on profitability and client service. Zach's experience at Gartner as a Customer Success Manager involved aligning research and expertise with client initiatives to ensure retention. Earlier in the career, Zach served as a Management Trainee at Enterprise Rent-A-Car. Zach holds a Bachelor's Degree in History from Southern Utah University.