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Annepeace Alwala has a background in customer experience and operations management, having worked in various roles such as Vice President of Global Service Delivery at Sama, Head of Customer Experience and Care at MultiChoice Group, and Senior Manager Customer Experience at Chase Bank Kenya Ltd. Annepeace is skilled in setting and meeting performance targets, managing call center operations, implementing process improvements, and ensuring quality assurance. Annepeace has a Bachelor's degree in Linguistics and Literature and a Diploma in Computer Programming from the University of Nairobi and Graffins College, respectively.