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Nick Houghton is an experienced Information Communication Technology professional currently serving as the ICT Operations Manager at Salvation Army Homes since June 2020, overseeing service delivery to 365 users across 35 UK sites. Previously, Nick held the role of Interim ICT Manager and Third Line Support at Salvation Army Housing Association, providing expert support in a Citrix and VMware environment. Nick's early career includes positions as an IT Helpdesk Officer with The Calico Group and an ICT Support Analyst with The Triscan Group, where skills in incident and change management were developed. Nick holds an HNC in Computing from Blackburn College, earned between 2008 and 2010.