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Sarah A. has extensive experience in customer service and support roles, currently serving as a Resolutions Support and Team Support Lead at Australia Post since October 2018, where Sarah A. provides insights into customer concerns and fosters partnerships. Previous experience includes roles such as Team Coach and Customer Engagement Consultant at Australian Red Cross and positions in customer service at Spotlight Retail Group and Laura Lou's Ladies Fashion Boutique. Sarah A. holds several qualifications, including a Diploma in Counselling and a Certificate in Customer Engagement, alongside a recent course in Project Me and training in Mental Health First Aid.