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James Sims has a diverse work experience spanning multiple industries. James started their career in 2007 as a Footwear Associate at Sports Authority and later worked as a Mail-room Student Assistant at DeVry University. In 2012, they joined AlliedBarton Security Services as a Security Officer, where they maintained a visible security presence, addressed violations, and ensured a safe environment.

James then transitioned to customer support roles, starting with CGS as a Technical Support Representative, where they provided technical assistance, resolved system problems, and maintained knowledge of products. James later worked at CallRail as a Tier 2 Technical Support Agent, troubleshooting customer reports, providing bug support, and assisting with application setup. At Zendesk, James served as a Technical Support Engineer, ensuring a positive customer experience through email, phone, and chat support.

Most recently, James joined Salesloft in 2022 as a Technical Support Agent, leveraging their technical expertise to assist customers. Throughout their career, they have demonstrated strong problem-solving skills, excellent communication abilities, and a commitment to exceeding customer expectations.

James Sims attended DeVry University from 2006 to 2011, where they obtained a Bachelor of Science (BS) degree in Computer Engineering Technology/Technician.