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Nitesh Bagda has over 10 years of experience in customer and technical support. Nitesh began their career in 2008 as a Help Desk & IT Support Specialist at S CUBE COMPUTERS. In 2016, they joined Rogers Communications as a Customer Support Representative where they exceeded the company's goal of 85% for first call resolution. In 2019, they moved to Vision Critical as a Technical Support Analyst and in 2020 they became a Support Specialist at SalesHood. In their roles, they have been responsible for configuring, maintaining, and troubleshooting issues for applications, managing incidents, providing resolution for end-users, and tracking tickets using HubSpot CRM and JIRA Service Desk tools.

Nitesh Bagda obtained an SSC from Modern School between 1998 and 2006. Nitesh then completed a Bachelor of Science (B.Sc.) in Information Technology from Shree M. & N. Virani Science College between 2011 and 2014. Following this, they earned a Post Graduate Diploma in Project Management from Fanshawe College in 2015, and a Post Graduate Diploma in International Business Management from Centennial College School of Business in 2016. Additionally, Bagda has obtained various certifications from SalesHood and LinkedIn, including Sales Enablement Leadership Course, SalesHood Platform Certified, Learning Linux Command Line, SQL Essential Training, Salesforce Certified Administrator (SCA), Business Etiquette: Phone, Email, and Text, Connecting with Peers in the Workplace (2014), Developing Business Acumen, Interpersonal Communication, Learning GDPR, Personal Effectiveness Tips, and Cisco Certified Network Associate.