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Yves-Henri Rambaud is a seasoned professional with extensive experience in solution engineering and customer success management. Currently serving as a Senior Solution Engineer at Salesforce since May 2019, Yves-Henri previously held the position of Customer Success Manager at Praxedo, focusing on Telecom clients and overseeing various stages of customer onboarding. Prior to that, Yves-Henri worked as a Consultant in Management Information Systems at Beijaflore, where responsibilities included IT service catalog implementation and project management for banking and insurance sectors. Additional roles include a Customer Contact Officer at BlueLink International Australia, managing customer complaints, and a Consultant IT at Devoteam Consulting, where contributions involved enhancing ticketing solutions for regional rail transport. Yves-Henri began a research-focused postgraduate internship at Dublin City University and holds a Master's Degree in Engineering from Télécom SudParis and a Master of Engineering in Telecom Engineering from Dublin City University.