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Stacey Ricks is an accomplished professional in customer success and account management with extensive experience across various industries. Currently serving as Director of Customer Success at Salesforce since April 2014, Stacey has a proven track record of driving value for global enterprise brands through strategic implementation of technology solutions. Prior roles include Owner of SCRC Consulting, where marketing and CRM strategies were developed, and Vice President of Client Solutions at Response Media, overseeing client satisfaction and financial performance for major brands. With leadership experience in client services at WebVisible and SME Global Solutions, as well as early career roles in training and sales support, Stacey holds an MBA in Organizational Management and Marketing from Emory University and a BSM in Finance from Tulane University.