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Sowmya Chakilam is a seasoned professional with extensive experience in technical writing and content design. Currently serving as a Senior Lead Technical Writer and Content Designer at Salesforce, Sowmya has held various prominent roles, including Manager of UX Writing and Product Content Strategy at Trianz, and Manager of Technical Writing at CALYX. With a background in freelance consulting through Technically Write IT and serving as a Senior Technical Writer at ServiceNow, Sowmya has demonstrated expertise in creating effective content strategies. Educational qualifications include a degree in Biochemistry from Osmania University, completed between 2003 and 2006, alongside foundational education at Kendriya Vidyalaya from 1987 to 1999.