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Shilpa Banerjee is a seasoned Principal User Experience Researcher at Salesforce, with a career spanning over a decade in user experience research. Previous roles include Senior User Experience Researcher at Pinterest, and User Experience Researcher at eBay, where Shilpa led comprehensive research initiatives to enhance user interface and experience. With a solid foundation from 11 Main, Inc. and @WalmartLabs, Shilpa has a proven track record in conducting both qualitative and quantitative research, facilitating design sprints, and developing data-driven recommendations to influence product development. Holding a Master of Science in Human Factors in Information Design from Bentley University and an MA in Communication Studies, Shilpa's academic background complements extensive professional experience in the field.