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Rob Lamb is an experienced professional in customer success and sales productivity, currently serving as Director of Customer Evangelism at Salesforce since April 2009, where responsibility includes collaborating with large strategic customers to enhance the Salesforce Customer Success Platform. Prior roles at Salesforce include Sales Productivity Director and Foundation Field Account Executive for Higher Education Solutions. Prior to Salesforce, Rob held the position of Director of Customer and Partner Development at Clickability.com, and managed partner success and customer success teams during earlier tenures at Salesforce.com. Rob's career began with entrepreneurial efforts as the founder of COLO.COM, focusing on carrier neutral collocation services, and includes positions in business development and trading. Educational background includes a Bachelor's degree in Environmental Studies and Urban Design from UC Santa Barbara.