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Jimmy Ojeda is a highly skilled Network and Core Infrastructure Support Engineer at Salesforce since January 2022, recognized for exceptional KPI performance and adept problem-solving abilities that maintain escalation levels near zero. With experience engaging over 100 customers weekly as a Support Engineer, Jimmy efficiently addresses client concerns and facilitates onboarding for new team members. Prior experience includes serving as a System Administrator at RITE AID, where responsibilities involved SQL query management and project oversight, and a Full Stack Web Developer role at Thinkful, fostering collaboration in remote team settings. Jimmy holds a Certificate in Computer Software Engineering from Thinkful and has foundational education from Santiago Canyon College.