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Oscarina Diaz has extensive experience in inventory management, customer service, and operational processes within the retail industry. Currently serving as Dropship Manager at Saks Fifth Avenue since March 2022, Oscarina oversees fulfillment, manages vendor relationships, and supports customer satisfaction initiatives. Prior to this role, Oscarina was Allocation/Customer Service Manager at alice + olivia, where responsibilities included managing customer service teams, overseeing international logistics, and ensuring timely shipment of orders. Earlier roles also include positions at Gilt Groupe and Gap Inc., highlighting a strong foundation in customer support and sales. Oscarina holds a Bachelor of Arts in Criminal Justice from John Jay College (CUNY).