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Nalin Prasath is an experienced professional in contact center operations, currently serving as the Contact Center Operations Manager at Veracity Group since September 2022 and as Assistant Manager of inbound operations at SAKS since June 2021. Previously, Nalin held roles such as Senior Supervisor of inbound operations at Bellvantage (Pvt) Ltd, Team Leader at SAKS, and Team Leader, Knowledge and Escalation Officer, and Customer Care Executive at Aegis Limited. Nalin's educational background includes a Certificate in Business Management from BMS and a CCNA Routing and Switching certification from SLIIT, alongside a strong foundation in Commerce from St. Anthony's College Wattala.