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Riccardo Carbonara is an experienced Customer Experience Manager at Sainsbury's since December 2022, overseeing customer interactions and safety protocols, along with HR-related tasks and staff training. Prior to this role, Riccardo served as General Manager at Yolk from August 2019 to December 2022, managing full-cycle employee operations, customer experience, and the opening of new locations. Additional experience includes positions as a Front Desk Receptionist at MONTI RESTAURATION and various roles in food and beverage service, such as Barman at SOHO Coffee Co. and Waiter at Nando's PERi-PERi USA. Riccardo's educational background includes a Bachelor's degree in Technical and Scientific Communication from the John von Neumann Institute in Rome, and ongoing training in SAP.