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Vikram Dubey is a seasoned technical support professional with over a decade of experience at SailPoint, where roles include Sr. Manager, Technical Support, and Sr. Escalation Manager, Technical Support, among others. Prior experience includes serving as a Technical Support Analyst at BMC Software. Educational background includes an Engineer’s Degree in Computer Science from the University of Mumbai, along with studies at Army Public School and Modern Education Society's Nowrosjee Wadia College.