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Kevin Hermes, MBA, is a Technical Support Manager at SailPoint since July 2023, focusing on client communications for the Identity IQ product's installation and configuration. With a robust background in systems analysis, Kevin previously served as a Senior Systems Analyst at Home Depot Austin Technology Center and Texas Guaranteed Student Loan Corp, where impactful contributions included developing a cost-saving File Transfer Dashboard and a restricted-access support region for production issues. Past experience also encompasses software engineering roles at Sears, Roebuck and Company, Advanced Programming Concepts, Lion Entertainment, and Lockheed Missiles and Space, showcasing expertise in software architecture, database management, and cross-platform software development. Kevin holds an MBA in Information Technology from Western Governors University and a Bachelor's Degree in Computer Science from Texas State University.