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Jamal Chowdhury has an extensive background in IT support and management, currently serving as the Manager of the IT Service Desk for EMEA at SailPoint since January 2020, following roles as Assistant Manager IT and Desktop Support Specialist at the same company. Prior experience includes serving as Senior Support Technician at ExCeL London, and a Technical Support Specialist at RELX. Earlier in the career, Jamal held positions as Desktop Analyst at Eastern Touch, IT Support Engineer at Boehringer Ingelheim, and IT Support & Admin at X-Quisite Media. Additionally, Jamal has supervisory experience at Waitrose and was Department Head at Budgens Limited. Educational qualifications include a BSc in Business Information Technology and Multimedia Systems from London Metropolitan University, an Access Course in Information Technology from City & Islington College, and a GNVQ Advanced in Business Studies from City of Westminster College.