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Shannon Koen is a dedicated professional with extensive experience in project management, customer service, and sales across various industries. Currently serving as a Junior Project Manager at Saicom since April 2022, Shannon has effectively managed customer requests and cancellations. Previous roles include owning Barking Mad House and Pet Sitting, working as a Direct Sales Admin at iConnect Telecoms, and serving as a Customer Experience Agent at Flexible Workspace. Shannon's early career involved positions in sales, hospitality, and administration, including key roles at UDM International, Hooters South Africa, and Cube Workspace. Education includes certifications in Project Management and Cybersecurity from recognized institutions, highlighting a commitment to professional development and industry expertise.