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Hiren Bissessar is an experienced Infrastructure Engineer currently employed at Saicom since July 2019, where responsibilities include providing L3 support with expertise in VoIP technologies, cloud platforms, and unified communications. Prior to this, Hiren served as a Network/Voice Engineer at Contineo Virtual Communications and as a Network Support professional at Vodacom Business Africa. Earlier career experience includes a Junior Network Engineer position at Skywire Technologies, focusing on first-line support and network monitoring. Hiren has a solid educational foundation with a National Senior Certificate from Rand Park High and a Cisco Networking Professional degree from CTU Training Solutions. Technical skills encompass various systems and platforms, including VMware, Linux, AWS, and VoIP troubleshooting.