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Bonolo Mothapo is an experienced 2nd Line Support Engineer currently employed at Saicom since January 2022, specializing in advanced technical support for a range of services including Connectivity, SD-WAN, MPLS, Voice, Hosting, Security, and APN. Prior experience includes roles at Telviva from April 2016 to December 2021, where Bonolo held various positions including 1st and 2nd Line Support Engineer and VoIP/NOC Engineer, focusing on customer support, hardware configurations, incident management, and network monitoring using tools like Queuemetrics and Zabbix. Bonolo holds a FETC in Project Management from Services SETA (2022-2023), a National Certificate in System Support from ProServ South Africa (2016-2017), and a Higher Certificate in Information Technology from Cti Education Group (2013-2014).