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As Vice President of Policy Services, Tom Wixted is responsible for leading our service center operations including all customer service, policy processing, billing, and Agent Portal system support business activities. An industry veteran, Mr. Wixted has more than 20 years of insurance experience. Prior to SageSure, he worked at Nationwide for 16 years in various areas including customer service, underwriting, direct sales, and training. For the final two years of his tenure at Nationwide, Mr. Wixted was accountable for one of four inbound call centers that provide customer service to Nationwide’s policyholders and agents. He served as a leader to 14 supervisors and 240 representatives that handled approximately 1.4 million inbound calls annually at the center’s peak staffing. He has his MBA from Lynchburg College and a bachelor’s degree from James Madison University.