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Emma Taylor is an experienced professional in customer experience management, currently serving as the Director of Customer Experience at Sage since March 2018. Previously, Emma held roles including Senior Customer Experience Manager at Virgin Media from April 2011 to August 2017, and Senior Quality Manager at Barclaycard from February 2006 to April 2011. Early career experience includes serving as Global Training & Service Quality Manager at Barclaycard and Planning Manager at Cheshire Building Society from 2000 to 2006. Emma holds an MBA from The Manchester Metropolitan University (2002-2005) and a degree from the University of the West of England (1996-2000).