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Ed L'Italien began their career in 2002 as a vendor for Towerstream, Netbeam, Rock Solid Broadband, Florida Broadband, Skyriver, Moving Staffers, and Peakspeed. In 2004, they founded Sage Outsource Solutions, Inc., a company that provides outsourced Technical Support and Customer Services. Ed also began working as a Business Partner for GotVMail, providing Sales, Technical Support and Customer Services. In 2009, they became a Business Partner for Grasshopper, providing a team of 50+ to perform all customer support services 7x24x365.

Ed L'Italien received a Bachelor of Science in Accounting from the University of Massachusetts Lowell in 1989. Ed began their studies in 1985.