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Jo McLachlan has held various roles throughout their work experience. From 2022 to the present, they have been the Senior Marketing Director for Patient Retention at Sage Dental. Prior to that, from 2020 to 2022, they worked as a Digital Marketing Manager at LasikPlus (LCA-Vision Inc.). From 2019 to 2020, they served as a Digital Marketing Manager at Vision Group Holdings, where they were responsible for managing and optimizing the company's paid search accounts. Jo also developed and launched standalone websites for LASIK affiliate companies. Before that, from 2016 to 2019, they had multiple roles at Vision Group Holdings, including Digital Marketing & Paid Search and Internet Marketing Analyst. Jo's earlier work experience includes being a Digital Media Manager at Hurricane Grill & Wings from 2010 to 2016 and an Administration & Marketing Assistant at Transcend Media in 2010. Jo also worked as a Funding Specialist at MedChoice Financial from 2009 to 2010 and as a Banquet Manager at Grand Lacuna Golf & Country Club from 2004 to 2009.

Jo McLachlan earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Kaplan University. This educational achievement occurred from 2013 to 2017. In addition, Jo earned a certification in Google Analytics for Power Users from Google Analytics Academy in July 2019.