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Samantha Thomas is an experienced project and change management professional with a robust history in leading diverse teams and delivering complex projects across multiple industries. Currently serving as Project Manager at Sagacity since February 2023, Samantha previously worked at Yell as Digital Transformation Manager and Product Owner, focusing on enhancing digital customer experiences through innovative solutions and Agile methodologies. Prior to that, Samantha spent 15 years at British Gas in various senior roles, including Senior Project Program Manager, where responsibility included managing a multi-million-pound project portfolio, and Senior Business Readiness Manager, providing strategic direction for large teams. Additional experience includes managing change initiatives and operational leadership within customer contact centers.