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Morgan Tennant serves as the Executive Director of Customer Experience at SAG-AFTRA since December 2015, where responsibilities include maximizing customer satisfaction through a comprehensive service strategy. Prior roles include National Director of Customer Service at SAG-AFTRA, where Morgan established a Contact Center and defined member service strategies. Experience with Nordstromrack.com | HauteLook as Director of Member Care involved overseeing a large team focused on enhancing member service quality. Morgan's background also includes managerial roles at Western Federal Credit Union, Americantours International, Europe Express, and SkyWest Airlines, complemented by a solid educational foundation in business and customer experience from institutions like Rutgers Business School and the University of Phoenix.