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Madhuri Jaikumar is a seasoned professional in customer success and data analytics, currently serving as a Senior Customer Success Analyst at SafetyCulture since October 2024. Previously, Madhuri worked at me&u as RevOps Lead (Data & Insights) where key achievements included developing usage proxy modeling, implementing a churn risk register, and creating a scalable performance insights document. The career history also encompasses roles such as Lead Data Analyst and Senior Data Analyst at me&u, where Madhuri successfully migrated dashboards to Metabase, enhanced product analytics, and mentored team members. Early experiences include positions at Naked Wines, Coco Cubano, Uber, SCION SOCIAL, Hewlett Packard Enterprise, and Tally Solutions Pvt Ltd, showcasing a strong foundation in financial planning, data management, and budget analysis. Madhuri holds an Advanced Diploma in Management Accounts from The Chartered Institute of Management Accountants and is pursuing CPA certification with CPA Australia.