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Melissa Harward currently serves as the Director of Operations and Customer Success at SafeTower, where responsibilities include leading operational efforts for an innovative division within Johns Hopkins Health System and maintaining critical infrastructure across multiple functional areas. Prior experience includes a Program Manager role at Johns Hopkins Solutions, focusing on faculty engagements and external collaborations, as well as a Vice President of Operations position at Mahler Health that emphasized client onboarding and market fit evaluations. Earlier roles at InSight Telepsychiatry involved overseeing product management, operations management, and client support for telehealth platforms. Melissa’s professional journey encompasses diverse experiences at organizations such as Travel Channel and National Geographic Channel, along with a solid educational background in International Business and Product Management from The University of Georgia.