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Jacob Williams has over a decade of experience in the technology sector, specializing in Salesforce engineering and IT support. Since February 2014, Jacob has progressed through various roles at Safelite, culminating in the position of Sr. Salesforce Engineer. Prior to this, Jacob served in the US Navy as an Aviation Electronics Technician from July 2004 to February 2010. Jacob holds a Bachelor's degree in Computer Science from Ohio Dominican University, which was earned between 2011 and 2013.