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Sylvia K. is an experienced professional in victim assistance and counseling, currently serving as the Hotlines Team Leader at Safe Horizon since July 2015, where responsibilities include overseeing the training and support of new and existing Client Advocate Specialists. Previous roles include Hotlines Onboarding and Training Team Leader, Training Supervisor, and Client Advocate Specialist at Safe Horizon, as well as various counseling positions at Waitemata District Health Board and Rape Prevention Education, where Sylvia contributed to drug and alcohol counseling and sexual violence prevention initiatives. Educational qualifications include a Post Graduate Diploma in Social Practice, a Bachelor of Applied Social Science in Maori Counseling, and a Certificate in Community Counseling Skills.