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Kevin Redlin is an experienced IT professional with a robust background in service desk management and technical support. Currently serving as Service Desk Manager at Safe-Guard Products International since February 2022, Kevin supervises Tier 1 support and maintains end-user systems while achieving top incident completion and customer satisfaction ratings. Prior experience includes roles such as System Support Specialist III at Hanger, Inc., where Kevin delivered exceptional onsite support for a national workforce and maintained SLA exceeding 98%. Previous positions at Georgia-Pacific LLC involved providing high-level support for executives and developing training materials. Kevin holds a Bachelor's degree in Criminal Justice/Law Enforcement Administration from Saginaw Valley State University and an Associate of Science degree from Delta College.