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Dickerson Baker is an experienced professional in customer care and technical operations, currently serving as a Customer Care Manager at Safariland since August 2013, where the mission emphasizes saving lives. Previously, Baker held the position of Director of Technical Field Operations at Comcast from January 2001 to November 2012, focusing on managing field operations, budget development, and technical metrics. Earlier career experience includes serving as Dispatch Manager at Comcast, ensuring efficient routing for field technicians, and as Call Center Manager at MediaOne, overseeing inbound calls related to billing and technical inquiries. Dickerson Baker holds a Bachelor of Science in Business Administration and Management from Jacksonville University, completed between 1997 and 1999.