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Kelvin Thaguambi is an accomplished Service Operations Center Manager at Safaricom PLC, with a career spanning from July 2016 to the present. Kelvin has managed a team of 17 engineers, leading efforts that resulted in a 14% improvement in network quality KPIs and overseeing the execution of over 4000 work orders annually. Previous roles include Major Incident Manager and Network Operations Center Team Leader, where Kelvin implemented strategies to enhance incident management efficiency and set new performance benchmarks. Prior experience as a VSAT Network Engineer at Callkey E.A. involved leading a project for VSAT dish upgrades, while an earlier role as a Utilities Technician at Takamoto Biogas entailed the design of smart gas meters. Kelvin holds a Bachelor of Science in Telecommunications Engineering from Jomo Kenyatta University of Agriculture and Technology.