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Steven Savaglio has over three decades of work experience in customer success and account management roles. Steven is currently working as a Strategic Account Principal at SADA, where they manage key customer accounts and coordinates efforts with a team of consultants. Prior to this, they served as a Sr. Director of Client Success at 360insights.com, leading a team of Client Success Managers and implementing strategies to improve customer outcomes. Steven also worked at CareerBuilder as a Leader of Customer Success, guiding a team of Customer Success Managers in onboarding, training, and measuring success metrics for clients. Furthermore, they served as a Sr. Manager of Customer Success at Flexera Software, leading a team responsible for managing technical accounts and achieving revenue goals. At IBM, they held the position of Sr. Manager of Business Analytics Client Care, and at SPSS Inc., they managed customer service and credit operations. Additionally, they worked as an Operations Manager at All Covered and as a Manager of Customer Service and Receivable Management at Dun & Bradstreet.

Steven Savaglio obtained a Bachelor of Arts degree in Sociology and Communications from Northern Illinois University between 1983 and 1988. In addition, they have earned certifications in Agile Foundations and Six Sigma Foundations from LinkedIn in 2020.